Results of investigation: the device, intended to be used during treatment, was not returned for evaluation.There were also no photos returned of the device.There was no lot number provided for dhr review so it could not be concluded if the device met the manufacturing specifications.A complaint history review was performed and found similar reports of the issue.This issue will continue to be monitored.A relationship between the device and reported event has not been established.A factor that could have contributed to the reported event was that there was a blown fuse in the siu causing the error code.However, without the device for evaluation, the reported event cannot be confirmed.Therefore, the root cause of the reported event could not be determined.No containment or corrective actions are recommended at this time.If the product associated with this event is returned at a future date, this evaluation will be reopened for investigation.
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