Per patient's spontaneous call to technician: ¿ pt stated every time she gets cassette she gets some that are damaged and appear to have something like trash or mold in the cassettes and she is not comfortable using them, said she tells pharmacist and every other month she gets between 5 to 15 damaged/defective cassettes.She said she spoke with the manufacturer product complaint person (b)(4) and they sent her a box to return them and never got back to her so she is not sure what else to do besides order extra.¿ patient has had multiple problems with cassettes since (b)(6) 2019 (previously reported).Special forms previously submitted to smiths medical.Pt has problems with multiple lot numbers.Escalated to supervisors per technician.Request also sent to md/practice liaison to advise on how to proceed.No other information /dates/details were provided at this time.Reported to (b)(6) by: patient/caregiver.Dates of use: (b)(6) 2019 to current.
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