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Device Problems
Unable to Obtain Readings (1516); Device Displays Incorrect Message (2591); Activation Problem (4042)
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Patient Problem
Unspecified Mental, Emotional or Behavioural Problem (4430)
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Event Date 09/14/2020 |
Event Type
Injury
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Event Description
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Patient called to report product issues with his dexcom sensors and transmitter.Patient stated that since he started the new dexcom g6 in august, he's had 4 sensor failures and 1 transmitter failure.Patient stated the sensors fail to read and provide readings and gives error messages requiring the sensor to be changed.Patient said he experienced a deployment failure with the transmitter.Patient said that he's contacted dexcom and requested to speak with executives but was directed back to regular customer service representatives.Patient said he is not happy with the level of customer service from dexcom.Patient stated that since he's a type 1 diabetic he had to revert to multiple finger sticks a day since the sensors kept failing and he didn't have a replacement one.Patient stated this has created some mental anguish for him.Patient also stated that it doesn't seem that any earlier device issues have been worked out by dexcom.
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Search Alerts/Recalls
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